Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

1.1 Information You Provide

• Account information (name, email, password)
• Payment information (processed securely through our payment provider)
• Content you submit for analysis
• Communications with our support team

1.2 Information Collected Automatically

• Usage data (features used, frequency of use)
• Device information (browser type, operating system)
• IP address and approximate location
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information to:

• Provide and improve our writing analysis services
• Process payments and manage subscriptions
• Send service updates and important notifications
• Respond to support requests
• Analyze usage patterns to improve the Service
• Comply with legal obligations

3. Data Processing and AI

Your submitted text is processed using various AI models including OpenAI GPT-4 and Anthropic Claude. We take measures to ensure your content is processed securely and is not used to train AI models.

• Text is encrypted during transmission
• We do not store your content longer than necessary for analysis
• Your content is not shared with third parties except AI providers for processing

4. Data Retention

We retain your information for different periods depending on the type:

• Account information: Until account deletion
• Submitted content: 30 days for free users, 90 days for paid users
• Analysis results: 1 year or until deletion by user
• Payment records: As required by law (typically 7 years)

5. Data Security

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security

6. Third-Party Services

We use trusted third-party services for:

• Payment processing (Stripe)
• AI processing (OpenAI, Anthropic)
• Analytics (privacy-focused analytics only)
• Email communications

These services have their own privacy policies and data practices.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt-out of marketing communications
• Object to certain processing activities

8. Cookies and Tracking

We use essential cookies for authentication and preferences. You can control cookie settings in your browser, but disabling cookies may limit functionality.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. California Privacy Rights

California residents have additional rights under the CCPA, including the right to know what personal information we collect and the right to opt-out of the sale of personal information (we do not sell your data).

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns:

• Email: privacy@clarifywith.me
• Address: ClarifyWith.me, 123 Main Street, San Francisco, CA 94102
• Data Protection Officer: dpo@clarifywith.me